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    Customer Interaction Center (CIC):

     

    • CIC Framework and Profile customization

    • Configure CIC Action Box

    • Configure and implement Alert Modeler

    • Configure and implement Broadcast Messaging

    • Create CIC Interactive scripts

    • Create Profile Sets and Target Groups

    • Create Top-N, Cross-Selling and Up-Selling Product Proposals

    Middleware:

     

    • Create new Bdoc Types and Services

    • Create Interfaces for new Bdoc types

    • Generate required R/3 Objects

    • Set and verify parameters in connected systems

    Internet Sales:

    Mobile Sales:

    Mobile Service:

    Analytical CRM :

    Internet Pricing and Configurator:

    CRM Billing:

    Marketing Management:

 

        

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                                                  Last modified: June 17, 2003